From the time you walk in you and your dog are greeted and once you go to your room. The vet tech and the veterinarian do everything they can to make sure your pet is relaxed and have their best interest. They sit on the floor to make big dogs feel comfortable. Always a soft hand. I have been here for years. I was a breeder of papillons. They have always been there in my stressful times. To having to put down my very special baby. I can’t say more. I trust them with my pets!