Appointment Check-in and Check-out:

Upon arrival, park at a numbered parking space and call (262) 942-8303 to let our Front Desk team know which parking space you’re parked. These designated parking spats are for appointment check-in only.  Please call our main number (262) 694-6515 for all other matters.

The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number.  We may need to place you on a brief hold while we verify which room your pet’s appointment will be in.

Once a room is verified, we will invite you inside our lobby to weigh your pet at our weighing station. Our Front Office Coordinators will escort you to your exam room where you will receive your pet’s Fear Free bandana/blanket. Your pet’s exam and check out will occur in exam room with you. Once you’ve completed the appointment, please leave through front “Exit” Door – please do not stop at front desk. Call main office at (262) 694-6515 for further assistance.

Surgeries and Discharge from the hospital:

Patients scheduled for surgical and hospital procedures will be receiving important detailed instructions and information in two emails prior to the admission date.

Upon arrival, call (262) 942-8303 to let our Front Desk team know you’re here. The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number.

After your pet has been checked in, the Front Desk Office Coordinator will invite you inside our lobby to weigh your pet at our weighing station. Our Front Office Coordinators will escort you to your exam room where you will receive your pet’s Fear Free bandana/blanket. Once you’ve been accompanied to your pet’s exam room, our surgical team will meet with you to review paperwork. You will be able to stay up-to-date with your pet’s procedure throughout the day through the AIRVET app.

After your pet’s procedure has been completed, our surgery team will contact you to schedule your pet’s discharge. If your pet’s discharge is the same day as the procedure, please contact our Surgery Team through the AIRVET app Chat Feature upon arrival and verify parking spot. If you’re pet’s discharge is the following day after the procedure, call (262) 942-8303 to inform our Front Desk Office Coordinators of your arrival and verified parking spot. 

Hospitalized Pets:

Updates will be given regularly via Airvet App by your medical team.

Unfortunately, no visitors are allowed inside the hospital.

 

Medications:

Please call 24 hours ahead for medication refills. We have designated parking spots outlined in white to use for prescription pick up. At these spaces are signs with a number to text pet information and what spot you are parked. Please make sure your cell number is kept up to date in your account with us.  

Recommendations for those considering veterinary care for their pet:

Call ahead. This allows for pre-registration and the veterinary care team to ensure we are able to accommodate your pet.

Determine Urgency. Truly emergent, critical pets should seek immediate care and not be delayed. If uncertain about the urgency of your pet’s condition, please consult with one of our team members or your local Veterinary Emergency Clinic.

Human illness. If you are ill, please have an adult 18 years of age or older bring your pet in for you. If there is COVID positive in the household, please notify our staff and we will provide curbside service for you and your pet.

Remember you can virtually participate in your pet’s visit with the Airvet app:

*we are currently only accepting Care Credit payments via their phone app or online.