Care Animal Hospital of Pleasant Prairie is so excited to have you and your pet back in the clinic for your visit! We have created new in-clinic appointment guidelines to ensure both you and your pet have a safe visit. With our in-clinic capacity still limited, pet discharges, medication pick-ups and urgent care appointments will remain curbside.

Please wear a mask that covers your mouth and nose at all times. Please note we are only allowing one person to accompany pets during their in-clinic visit. If someone in your household is ill, or if you have flu like symptoms, please call us to reschedule or discuss alternate arrangements. If your pet needs urgent care, notify our team and we will follow the AVMA protocol for ill households.

 

Appointment Check-in and Check-out:

Upon arrival, call (262) 942-8303 to let our Front Desk team know your parking space number.  This number will be posted on the numbered parking signs and is for appointment check-in only.  Please call our main number (262) 694-6515 for all other matters.

The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number.  We may need to place you on a brief hold while we verify which room your pet’s appointment will be in.

Once a room is verified, we will invite you inside the front entrance to be escorted to the weighing station, to receive your pet’s Fear Free bandana/blanket and to the exam room.  Your pet’s exam and check out will occur in exam room with you. Once you’ve completed the appointment, please leave through front “Exit” Door – please do not stop at front desk. Call main office at (262) 694-6515 for further assistance.

 

Surgeries and Discharge from the hospital:

Patients scheduled for surgical and hospital procedures will be receiving important detailed instructions and information in two emails prior to the admission date.

Upon arrival, call (262) 942-8303 to let our Front Desk team know you’re here. The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information and verify parking space number.

After your pet has been checked in, the Front Desk Office Coordinator will invite you inside the front entrance to be escorted to the weighing station, to receive your pet’s Fear Free bandana/blanket and to the exam room.  Once you’ve been accompanied to your pet’s exam room, please stay in exam room on designated guest bench while you wait for surgery team to meet with you. You will be able to stay up-to-date with your pet’s procedure throughout the day through the AIRVET app.

After your pet’s procedure has been completed, our surgery team will contact you to schedule your pet’s discharge. To keep the number of guests in our clinic at a time to a minimum, all surgery discharges will continue to be done curbside. If your pet’s discharge is the same day as the procedure, please contact our Surgery Team through the AIRVET app Chat Feature upon arrival and verify parking spot. If you’re pet’s discharge is the following day after the procedure, call (262) 942-8303 to inform our Front Desk Office Coordinators of your arrival and verified parking spot.

After your pet’s discharge, your pet will be returned back to you at your verified parking spot. Payment will be collected at this time and all relevant literature, information and medication will be given to you to take home. If you require any further assistance, call main office at (262)694-6515.

 

Hospitalized Pets:

Updates will be given regularly via Airvet App by your medical team.

Unfortunately, no visitors are allowed inside the hospital.

 

Medications:

Please call 24 hours ahead for medication refills. We have designated parking spots outlined in white to use for prescription pick up. At these spaces are signs with a number to text pet information and what spot you are parked at. This number can only receive texts. Please make sure your cell number is kept up to date in your account with us. If the number is not on file, it will send a reply text stating “not recognized”. However, when this happens, we still receive notification of your information submitted.

Please understand we’ve made the decision to practice personal safety and social distancing for our staff’s protection as well as yours. We have portable terminals to allow payment be done at your vehicle.

 

Urgent Care Appointment:

To keep the number of guests in our clinic to a minimum, all Urgent Care Overflow Appointments will continue to be done curbside.

Upon arrival, call (262) 942-8303 to let our Front Desk team know you’re here. The Front Desk Office Coordinator will check your pet in over the phone – be sure to give proper pet information, contact phone number for visit and verify parking space number.

You will then receive an AIRVET appointment request through the AIRVET app on your smartphone. While you wait for staff to retrieve your pet, please stay in verified parking spot. Once our staff has come to escort your pet to their appointment, you will be contacted through the AIRVET app to continue with general appointment procedures.   Please visit our website for complete instructions on how to download the Airvet App.

After your appointment, your pet will be returned back to you at your verified parking spot. Payment will be collected at this time and all relevant literature, information and medication will be given to you to take home. If you require any further assistance, call main office at (262)694-6515.

 

Recommendations for those considering veterinary care for their pet:

Call ahead. This allows for pre-registration and the veterinary care team to ensure we are able to accommodate your pet.

Determine Urgency. Truly emergent, critical pets should seek immediate care and not be delayed. If uncertain about the urgency of your pet’s condition, please consult with one of our team members or your local Veterinary Emergency Clinic.

Expect extended wait times. During this time, we may experience concerns or issues causing a longer appointment time. Our first and foremost concern is your pet, our team will work hard and be as efficient as possible while maintaining a high standard of care and service.

Human illness. If illness or if exposure to coronavirus is suspected or confirmed, please have an adult 18 years of age or older bring your pet in for you. A consultation with you will occur by phone. Should a symptomatic or exposed owner need to bring a pet to one of our facilities, we ask that they disclose their condition to ensure our staff is prepared for their arrival.

 

Why a modified reopening?

Zero hospital closures since COVID restrictions began

20,488 patients treated since COVID

Some staff are immunocompromised

Inability to social distance in exam rooms

OSHA still mandates that masks be worn

 

Remember you can virtually participate in your pet’s visit with the Airvet app:

*we are currently only accepting Care Credit payments via their phone app or online.