We have received further instructions and clarification from the WVMA (Wisconsin Veterinary Medical Association). In addition to sick pet appointments, we are able to provide essential services such as rabies vaccines, medically necessary blood testing (including heartworm tests) and puppy/kitten vaccines. Both current and new patients are welcome.
To abide by the COVID19 mandate, we are proceeding with curbside service for appointments and prescription pick-ups. Social distancing and extra sanitary measures are being follow by all team members. Phone communication is now an even more very important tool for your pet’s continued care. Please be patient and understanding when calling or coming to the clinic.
Care Animal Hospital of Pleasant Prairie will continue to support our community. If we stay united, we will not falter.
Being an AAHA and Fear Free Certified Practice, we have always followed diligent sanitary guidelines. Due to Governor Tony Evers’ mandate, we need to take additional safety measures to reduce risks to your clients and our staff. Effective tomorrow, Wednesday March 18th, only essential hospital personnel will be allowed inside our establishment until further notice. Please review the protocol below.
Please understand our staff will be practicing personal safety and social distancing for their protection as well as yours. At this time, our team will be limiting personal contact and may be masked, gowned and gloved. Bathrooms are not available for public use. We apologize for the inconvenience this may cause.
Check-in & Initial Evaluation:
- Upon arriving in our parking lot, park in the closest available space to our main entrance door. Please call the clinic and remain in your vehicle. The phone number to call is 262-694-6515. Please verify your return phone number and the type of vehicle you are in.
- A Technician or assistant will call you back to discuss your needs. At this time, be prepared to provide information regarding your pet: your concerns, symptoms, current medications, etc…
- Following your phone conversation, a technician or assistant will bring your pet from the vehicle and into the building for doctor evaluation. Please do not leave the parking lot.
Exam & Consultation:
- After your pet is evaluated and examined, you will receive a phone call from the doctor to discuss recommendations and a plan.
- Consent for diagnostics and/or treatment, including details surrounding financial estimates will be discussed via this phone call.
- You will then be asked to submit payment via one of our payment methods: Credit card or Care Credit are preferred, but cash or check will also be accepted.
Check-out & Discharge from the hospital
- Once the care of your pet is complete, we will call if there are additional instructions. Your pet will be returned to your vehicle.
- Updates will be given regularly via phone by your medical team.
- Unfortunately, no visitors are allowed inside the hospital.
- Please call ahead for essential medication refills. Once filled, we will contact you for payment. When you arrive at our clinic, please call us so we can bring the medications out to you.
Recommendations for those considering veterinary care for their pet:
- Call ahead: This allows for pre-registration and the veterinary care team to ensure we are able to accommodate your pet.
- Determine Urgency: Truly emergent, critical pets should seek immediate care and not be delayed. If uncertain about the urgency of your pet’s condition, please consult with one of our team members.
- Postpone non-emergent cases: Forward book wellness appointments. This includes vaccines and yearly blood work. We are more than happy to schedule at least 2 weeks out.
- Expect extended wait times: During this difficult time, we may experience concerns or issues causing a longer appointment time. Our first and foremost concern is your pet, our team will work hard and be as efficient as possible while maintaining a high standard of care and service.
- Human illness: If respiratory illness, or if exposure to coronavirus is suspected or confirmed, please have an adult 18 years of age or older bring your pet in for you. A consultation with you will occur by phone. Should a symptomatic or exposed owner need to bring a pet to one of our facilities, we ask that they disclose their condition to ensure our staff is prepared for their arrival.
Again, effective tomorrow, Wednesday March 18th, only essential hospital personnel will be allowed inside Care Animal Hospital of Pleasant Prairie’s building. Veterinary medical staff will meet clients in the parking lot and bring pets in for care. During this time services may be limited, and some existing appointments may need to be postponed. Hospital personnel will contact clients directly with information regarding any changes.
Thank you for entrusting us with the care of your pet. We are committed to safely providing the best care and service to you and the community. Please contact us with any questions.
Being an AAHA and Fear Free Certified Practice, we have always followed diligent sanitary guidelines. The recent COVID-19 (Coronavirus Disease) pandemic has not, and will not change that. Care Animal Hospital of Pleasant Prairie is still here for you and your pets and have taken extra measures to ensure care does not go interrupted.
If you are having coughing and/or sneezing episodes, please wait in your car and call us in order to proceed into an exam room right away. We will provide a mask for you to wear during your visit with us. This will aid in keeping our staff healthy and available for your pets.
According to the U.S. Centers for Disease Control and Prevention (CDC), no animals in the United States have been identified with the virus, and there is no evidence that dogs or other pets can contract or spread COVID-19.
Furthermore, Trupanion, a leading provider of medical insurance for cats and dogs, stated that they have seen no unusual increase or change in the frequency of illnesses in their extensive pet health database. The Seattle-based pet company, now in its third decade, has paid out over $1 billion in veterinary invoices and is constantly reviewing data to monitor changes in veterinary medicine to understand any underlying changes related to regular illness patterns.
Any updates from the AVMA will be posted on our website.